Sales- and customer service training
„My customer does not do what I want him to do. And now?
In our sales and customer service training all participants find a new way how to create openness and how to realize new business opportunities especially with reluctant and less communicative customers.
All participants learn from their cases of reluctant customers who are holding back information and who don't follow the sales person's recommendations.
In the three day training all participants learn the application of a new attitude and orientation:
- Understandig instead of convincing
- Asking unprejudized questions
- Proceed open minded instead of solution oriented
Every participant recognizes that he is getting now on equal eye level with his customers and therefore new oppurtunities occure, which lead to new business with their customers.
At the end of each training all participants define the points in time and the situations in which they want to make use of these chances and they define the economic effect of it.
Implementation monitoring and -coaching
The economic effect after the sales and customer service training will be verified by three implementation monitorings one, three and twelve months after the the training. Each participant analyses and evaluates his progress based on the number of customer talks in which the customer gave new informations with business relvance and based on the business results of these customers. The participants report these results in structured form via email to the trainer, who gives a summary of all answers back to all partipants. In this context the trainer is also available for answering implementation questions via email to all participants.
The personal and business effects can be maximized with two implementation coachings two and four weeks after the sales and customer service training. The implementation coachings will take place within one day in the working environment in a very timeefficient way for all participants of the training.
Results after our taining and coaching
Your investment in your sales and customer service people in form of our training and coaching will pay back within a short time after the training. The economic effests will be analysed and evaluated individally in each company. All participants can count on following effects after the training and even more after the coaching:
- In more than 70% of the sales talks after the training new business oppurtunities and sales results could be realized,
- mainly based on new informations from the customer.
Some representaive statements from sales and customer service people after the training:
- „More often I am successful in creating an open talk with my customer and switching to as sales talk after the customer himself discovered his needs."
- „I am less cramped in the talks"
- „I think indead that I will be about 20% above my sales obejctives at the end of this year."